Privacy Policy

The Shaw Family (Pty) Ltd. operates the www.theshawfamily.co.za website and the services offered there (the “Service”). This page informs you of our policy regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. This policy is part of and must be read with our overall policy regarding the protection of personal information. Where there are any inconsistencies between this document and our policy on the Protection of Personal Information, the wording of the latter shall prevail. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in the Terms and Conditions for the use of our website. Please be aware that different Services may also relate to their own set of specific terms and conditions. Your privacy is very important to The Shaw Family Pty Ltd. Accordingly, we have developed this policy for you to understand how we collect, communicate, and use any personal information that you submit to us.

1. INFORMATION WE COLLECT AND RECEIVE
   We collect and receive information about you in the following ways:
   1.1 Information that you provide to us directly:
   1.1.1. when you sign-up to utilise our services;
   1.1.2. by filling in forms provided to you; when you complete a survey; or
   1.1.3. when you contact us, or we contact you.
   1.2. What personal information we collect:
   1.2.1 Your –
   1.2.1.1. name and surname;
   1.2.1.2. contact number and email address;
   1.2.1.3. physical address;
   1.2.1.4. identity and/or passport number;
   1.2.1.5. date of birth;
   1.2.1.6. banking details;
   1.2.1.7. credit bureau information;
   1.2.1.8. criminal history logged with the credit bureau;
   1.2.1.9. ethnic group;
   1.2.1.10. marital status;
   1.2.1.11. gender;
   1.2.1.12. employment status;
   1.2.1.13. spouse or partner details (names, contact number, financial & financial standing);
   1.2.1.14. reason for application;
   1.2.1.15. marketing information;
   1.2.1.16. education;
   1.2.1.17. financial details & financial standing; and
   1.2.1.18. medical conditions at claim stage
   1.3. Information we collect or receive when you use our website We collect information when you use the The Shaw Family website by using cookies, web beacons and other technologies. Depending on how you access and use websites, we may receive:
   1.3.1. Log- in information;
   1.3.2. Information we infer about you based on your interaction with products and services;
   1.3.3. Device information (for example the type of device you’re using, how you access platforms, your browser or operating system and your Internet Protocol (“IP”) address);
   1.3.4. Location information.
   
   1.4. Information from third-party sources We may receive additional information about you that is publicly or commercially available and combine that with the information we have collected or received about you in other ways.
   
   
2. HOW WE USE THE INFORMATION WE COLLECT AND RECEIVE
   We use the information we collect and receive from you, for the following general purposes:
   2.1. to provide you with information, products or services you request from us;
   2.2. in order to refer you to an appropriate third-party service provider;
   2.3. to communicate with you;
   2.4. to provide you with support;
   2.5. to provide effective communication to you with regards to The Shaw Family news and general information about other goods, services which The Shaw Family offers, that are similar to those that you have already utilised or enquired about; and
   2.6. to comply with legislation.
   
   
3. HOW WE SHARE THE INFORMATION WE COLLECT AND RECEIVE
   3.1. We may share your information with:
   3.1.1. a limited number of our employees and third party service providers (other than those who we refer you to), who we assist you to interact with;
   3.1.2. our business partners. We may share non-personally identifiable information with select business partners;
   3.1.3. other parties in response to legal process or when necessary to conduct or protect our legal rights;
   3.1.4. companies that provide services to us. Companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use information they receive in the course of providing services to us or you; and
   3.1.5. third-parties where you provide consent. In some cases, third-parties may wish to obtain information about you in order to promote their products to you.
   
   
4. YOUR RIGHTS
   4.1. You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various “opt-out” options that we will always provide to you when we communicate with you. We will not send you marketing messages if you tell us not to but we will still need to send you service-related messages.
   4.2. Our websites use cookies. If you wish to reject our cookies, you can configure your browser to do so.
   4.3. We want to make sure that any personal information we hold about you is up to date. So, if you think your personal information is inaccurate, you can ask us to correct or remove it.
   
   
5. RETENTION OF PERSONAL INFORMATION
   We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
   
   
6. OUR COMMITMENT TO SECURITY
   The security of your personal information is important to us. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. However, we do employ a number of safeguards intended to mitigate the risk of unauthorized access or disclosure of your information. We will do our best to protect your personal information and we will use up to date technology that will help us to do this. We will at all times comply with our obligation under applicable law.
   
   
7. TRANSFER OF PERSONAL INFORMATION
   7.1. We are based in and operate from South Africa. Your information, including personal information, may be transferred to and maintained on servers located outside of your country of residence, where the data privacy laws, regulations and standards, may not be equivalent to the laws in your country of residence.
   7.3. Your use of our website, followed by your submission of information to us, represents your consent to such transfer.
   7.4. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.
   
   
8. LINKS TO OTHER WEBSITES
   Our website may contain links to and from websites, mobile applications or services of third parties, advertisers or affiliates. Please note that we are not responsible for the privacy practices of such other parties and advise you to read the privacy statements of each website you visit which collects personal information.
   
   
9. CHANGES TO THIS PRIVACY POLICY
   We may update this privacy policy from time to time. Any changes that we may make to our privacy policy will be posted on our website and will be effective from the date of posting.
   
   
10. ACCESS TO YOUR PERSONAL INFORMATION
    10.1. You may at any time request:
    10.1.1. confirmation that we hold your personal information;
    10.1.2. access to your personal information;
    10.1.3. the identities or categories of third parties to whom we have disclosed your personal information; or
    10.1.4. that we correct or delete any personal information that is incomplete, misleading, inaccurate, excessive or out of date. Requests may be made in writing to info@theshawfamily.co.za